At Lanceforce Ltd., we strive to provide high-quality IT services to our valued customers. We understand that there may be instances where you may need to request a refund or return the services you have purchased. This Refund and Returns Policy outlines our guidelines and procedures for such requests.
Service Eligibility for Refund:
1.1. Refunds will only be considered for services that are explicitly mentioned as refundable during the time of purchase or are covered under our refund policy.
1.2. Services that have been partially or fully utilized or completed by the customer are not eligible for a refund.
1.3. Customized or personalized services that have been specifically tailored to meet your unique requirements are not eligible for a refund.
Requesting a Refund:
2.1. To initiate a refund request, you must contact our customer support team within (7 days) from the date of purchase.
2.2. Please provide the following information when contacting us:
– Your name and contact details
– Order number and date of purchase
– Detailed explanation of the reason for the refund request
Refund Evaluation and Processing:
3.1. Our customer support team will review your refund request and assess its eligibility based on the criteria mentioned in Section 1.
3.2. If your refund request is approved, we will process the refund within (7 business) days using the original payment method used for the purchase.
3.3. Please note that any third-party transaction fees, such as those imposed by banks or payment gateways, are non-refundable.
Returns and Exchanges:
4.1. As an IT service provider, we do not offer physical products for return or exchange.
4.2. In the event of a service-related issue or dissatisfaction, we encourage you to reach out to our customer support team to discuss the matter and explore potential solutions.
Cancellations:
5.1. If you wish to cancel a service before it has been initiated, please contact our customer support team as soon as possible.
5.2. Cancellation requests received after the service has been initiated may not be eligible for a refund, as per Section 1.2.
Modifications to Services:
6.1. Lanceforce Ltd. reserves the right to modify or discontinue any services without prior notice.
6.2. In the event of service modification or discontinuation, customers will be notified promptly, and alternative solutions or refunds, if applicable, will be provided as deemed appropriate.
Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at (Sales@lanceforce.co.uk). We will be happy to assist you and address any issues you may have.
Please note that this Refund and Returns Policy is subject to change without prior notice. Any updates or revisions will be posted on our website, and the revised policy will be effective immediately for all new purchases.